How Do You Motivate A Search Engine?

How Do You Motivate A Search Engine?

By Stoney deGeyter – Thu, 02/16/2012 – 9:59am.

Motivate a Customer!

Successful SEO is all about leveraging the right amount of motivation. There are a lot of technical aspects of SEO. But really, take all the techno-mumbo-jumbo away and what you’re left with is concepts of how to motivate search engines to pay attention to your site and apply the right amount of “value” to it so that you rank better for your keywords.

SEO is almost that simple. Just apply the right amount of persuasion and you get the results you want. But like most things, persuasion is an art that relies on timing, concern and demonstrating the value in the desired action to the persuadee.

In short, if you want to motivate a search engine to rank your website, focus on persuading your customers. Search engines only want to give their searchers what they want, and if they want you, then you’ve done your job!

How to motivate your customers (and search engines)

Motivation is a funny thing. You can try to encourage people to do something by telling them the features and benefits of what you are offering, but sometimes it’s just not enough. Talking is just talking. People talk all the time, but they feel even more.

Most of us can write pages of content about our business. But shoppers want more than content. They want to feel what is behind the content. There is something that motivates you as the seller, and that information is important to convey if you want to motivate your audience. If you craft your message right, you can convey your feelings using words. Poets, songwriters and authors do it all the time.

Let’s look at a few examples.
• Fast food restaurants use words (and pictures) to make you feel hungry. Rarely do you see a sign that says “eat” with a picture of some random burger in the display window. No, instead, you learn about the burger through the words and pictures. And it’s not some random picture, it’s the perfect picture, the one most likely to stir your stomach!

• Non-profits raise money by making you feel sad, important, angry, helpful and a whole host of other valuable emotions that get you to take action. And it’s almost all done with words (and, again, some pictures). But it has to be the right words, because, “Hey dude, like, would you donate to my charity. Please?” doesn’t really motivate anyone.

• Employers motivate by making their employees feel valuable and important. Good bosses give their team a sense of control over the direction of the department or company, all because of the work they do. Is this all just lip service? It shouldn’t be. Feelings only last so long as the actions behind them support it.

In advertising, online marketing and SEO you can create powerful words and pictures that make people feel what you feel. You can create feelings of pain, anger, relief, desire, attraction, want, hope, satisfaction, love, etc. If you really want to close the sale, make people feel like what you are selling is important in meeting their wants and needs.

When your words convey feeling, then you are motivating readers to take the action you desire. Essentially you’re helping them make a decision they’ll feel good about, because, ultimately, it is going to help them do succeed at something. You’re also helping them feel good about the result because they are confident it is the right solution. People love making right decisions, and you just helped them do that!

We all know search engines don’t have feelings, but they have an amazing way of knowing what people are passionate about. You’re not the only one that reads Twitter, Facebook or Google+. The search engines do, too! They know what people are talking about and linking to.

The more passionate you can make your customers through your words, the more you motivate them to talk about you. The more they talk, the more the search engines listen. And, to a search engine, there is no greater motivation for wanting to deliver traffic to your site than what you are saying about you!

Are You Interacting In Social Media?

Are You Interacting In Social Media?

By Mike Moran – Wed, 06/09/2010 – 8:52am.

I got a phone call yesterday from the company that services my central air conditioning unit each year. They had called a couple of weeks ago saying that they wanted to come between 8 am and 11 am yesterday, so we made sure someone would be home. But yesterday morning, they called and said they’d come in the afternoon. I told them that we couldn’t be there in the afternoon, precisely because we’d arranged to be home in the morning as they had requested. And she started arguing with me that we had it wrong and that it was written down for afternoon “in her book.” So I asked her if she’d rather spend time arguing about how this happened or solving the problem we both have. If this sounds like a silly question, it is, but it’s how many of us approach social media.

Too often, I run into people who are fighting social media or, worse, fighting in social media.

Have you been asking yourself why you have to respond to all these anonymous people out there? Are you just plain uncomfortable interacting in social media? Have you told yourself that it’s not worth your time?

These kind of defensive reactions are normal. Human beings are programmed to master things, so being thrust into a new environment where you don’t know what to do is unnerving. It’s natural to ask some hard questions about whether you need to endure this discomfort. And, truthfully, social media is not for every business. If you don’t know why you are doing it, you probably shouldn’t be.

But I run into many businesspeople who know they should be doing it but just don’t want to. They resent the situation they are in, much like the woman from the air conditioning company. She is stuck dealing with something that most likely she didn’t cause, and it’s uncomfortable. Her first reaction is to deny it, to push it away, to blame it on someone or something else, even the customer.

I see this reaction to social media all the time. People marginalize the folks complaining in social media as unimportant (“Who are they anyway?”) or unrepresentative (“Just a few nuts”) or unfair (“What are they expecting anyway?”), something they’d never do if a living breathing customer complained to their face. They’d never react this way to a live customer even if they did not know the customer, even if the customer didn’t provide a name, even if the customer seemed to have an unusual point of view, and even if the customer didn’t seem very fair. If your priority is to serve your customers, you might need to be part of social media. However, if your priority is your own comfort, it’s fine to stay away.

But even worse are those companies fighting in social media. It’s a battle you can’t win, because you are fighting in front of your other customers, who are more likely to take the side of their fellow customers than yours. I’ve seen companies lambasting their own customers on message boards, which does far more harm to their reputation than any customer’s complaint did.

These businesspeople would never have a full-blown argument with a customer in their store with other customers around, but they fire off angry missives on a public message board without thinking. In social media, it’s best to stay calm, no matter how angry someone else appears to be. Act like the well-trained call center representative. Fighting in social media makes both parties look bad. The problem is the angry customer is likely anonymous or doesn’t care how he looks, while you care a great deal.

Businesspeople who rise to their own angry defense when faced with a complaint are under the false assumption that proving they were right will save their reputation. In fact, the argument itself dooms their reputation, because other customers get to see you when something goes wrong, and it’s not pretty. Better to see you correct a “mistake” that might not be yours than to prove you never made one. Sometimes I think that “being right” is the real priority here, rather than customer service.

To the air conditioning company’s credit, the woman quickly agreed that regardless of how the mix-up had occurred, that she’d try to move some appointments around to get to us in the morning, which she did. If you’re still fighting in social media and fighting with social media, perhaps you should move a few of your priorities around, also.

Don’t Waste Your Customers’ Time with Your Site

By Chris Crum – Thu, 04/08/2010 – 4:25pm.

If it’s Not Easy, They’ll Just Leave.

If you’ve ever analyzed your website’s bounce rate, you may have found problems with people leaving before they get through the buying process. Have you noticed that a lot of people left your site at the point where they have to fill out a form? This may be because you’re asking for too much information.

By this, I don’t necessarily mean that you’re asking for information that people don’t want to share for personal reasons. Perhaps you’re just asking for too much in general. You’re taking up too much of the customer’s time.

Time is an incredibly valuable thing these days, when consumers have much more information coming into their lives than ever before, particularly online. People have news feeds, Facebook, email, online video, search, and plenty of other things to take up their online time. Sure, shopping is one of these things, and you may fit into that, but it doesn’t change the fact that time is a factor.

Essentially, it should be as quick and painless as possible from the point where a customer reaches your site, finds what they’re looking for, and buys it.

“For instance, if you have an email form and you’re collecting email addresses to put them on your email newsletter, you may ask their name, their interests, their email address, have some checkboxes – where did you hear about us…thinking that that’s just a normal field, but when someone looks at it, they say, ‘I don’t really want to spend the time to fill that out,’” says Brandon Eley, author of the book Online Marketing Inside Out.

“Reducing the number of form fields that you put on a form dramatically increases the number of people who will actually fill it out,” he adds. “So only ask for the information that you really need. The same goes for a check-out process or a registration process. Make it as simple and concise as you can, and you’ll really increase those conversions.”

In addition, it is a good idea, if you run an e-commerce site, that you have a consistent navigation system in place throughout the site, so customers can always get to what they are looking for without having to look for how to look for it. Have a search box on every page. Don’t make it hard on the customer, because they’ll just leave and find a more usable site.

Time is increasingly scarce, and that means people have less patience. Why do you think Google is talking about making site speed a ranking factor in search results?

Engagement Is The Key To Success

Engagement Is The Key To Success

By Sally Falkow – Wed, 02/03/2010 – 5:29pm.

The term ‘engagement‘ is popping up all over the place.

Using social media channels as a broadcast medium won’t get the result you’re after.   Engagement is the key to success.

According to the Alterian “Annual Survey 2009” report Are You Ready to Engage? the maturity of digital and social media requires integration of marketing strategies. Marketers must move from a focus on siloed campaigns to an emphasis on listening to, and communicating with, consumers.

“Engaging with customers is becoming paramount and the yardstick by which we measure those brands that survive and those that don’t,” says David Eldridge, CEO of Alterian. “Marketers need to appeal to the individual and engage with customers on a one-to-one basis.”

Read the rest of this entry

By Janine Popick – Thu, 03/25/2010 – 10:30am.

You know who really likes you? Your customers! That’s why they buy things from you instead of from your competitors. But why do they like you and what exactly is it that they like? What don’t they like? Who are your customers exactly, so that you can find more people like them?

Do you know the answers to all these questions? There might be a good chance you don’t. But you need to know the answers, because knowing what your customers think and who they are can help you focus on the right areas that can help your business grow.

If you don’t know these answers, don’t worry, because there’s an easy way to get them. Ask your customers directly, using a survey tool. There are several low cost survey tools on the market for small businesses, and many of them have the option to build a survey from scratch or with a pre-made template.

Once you have chosen who you will use for surveys, we have come up with the top six questions you should ask your customers today.

QUESTION 1. “How old are you?”

This is a fairly obvious question, but knowing the answer gives you an excellent view into how you should approach your business and marketing. Do you want to make changes and try to reach a more balanced age range? Do you want to focus on a specific age group that appears to already be more interested in your business?

For this survey question, you could offer options such as:

• 16-20
• 21-27
• 28-35
• 36-42
• 43-50
• 50-60
• 60-70
• 80+

QUESTION 2. “When was the last time you made a purchase from our store?”

Knowing who your recent customers are versus your not-recent customers and non-customers is very useful. Non-customers would probably be more likely to respond to different messaging than recent customers, so you could use this info to split your list into separate groups and try different kinds of emails/offers with each.

For this survey question, you could offer options such as:

• In the Last Month
• 3-6 months
• 6 months or more

QUESTION 3. “On a scale of 1-5, with 5 being best and 1 being worst, how do you rate us in the following areas?”

The answer to this question will allow you to improve on your weak points and continue to focus on your strong ones.

For this survey question, you could offer options such as:

• Prices
• Location / Convenience
• Customer Service
• Products

QUESTION 4. “What kind of special offers most interest you?”

You should have your own special offers to list out here (maybe even with specific services or products). Knowing what most interests your customers tells you where to focus your efforts. You could even split people up into lists based on their answers and send them the kind of offers they prefer.

For this survey question, you could offer options such as:

• Buy One Get One Free
• Sales
• Free Shipping
• Loyalty Programs
• Refer-a-Friend/Family Member Discount
• Other: ____________

QUESTION 5. “How often do you prefer to receive our emails?”

This could both help you determine how often you should send email in the future and see if people currently find your email messages valuable. If the majority of your recipients want to hear from you less than once a month, then you probably need to make some changes.

For this survey question, you could offer options such as:

• Twice a Week
• Once a Week
• Twice a Month
• Once a Month
• Less than Once a Month

QUESTION 6. “Have you made a purchase from any of these companies this year?”

Though you’ll probably not be interested in asking specifically about any of the companies listed above, you should ask about your competitors. This can help you figure out who you’re competing against so you can more easily differentiate yourself and even learn from what they’re doing (you should always know your competitors and keep up with them). You could even ask why they purchased from the competition to get a little more insight

For this survey question, you should offer options that focus on the following groups:

• Your direct competitors
• Companies in related industries that may be selling similar products and services
• Online websites such as EBay and Amazon.com that sell your products

Consider ending your survey with a free-form question.

OPTIONAL QUESTION: “If you could change one thing about our business, what would it be?”

Provide a free response question so respondents can tell you exactly what they think without being restricted to the answers you’ve provided. It’s a great way to get ideas and hear exactly what your customers are thinking.

What’s Next?

The last thing to consider? Once you have sent this survey to your customers, make sure you thoroughly review their answers to determine if you should change your product features, special offers or customer service efforts. You customers are a great source of insight for your future success!


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